Refund policy

RETURN AND REFUND POLICY

You may request a return within 30 days after receiving your order.

Eligibility
To be eligible, items must be unworn, unused, in their original condition and packaging, with all tags attached, together with proof of purchase.

How to request a return
Email hello@langfordlondon.online with your order number, the item(s) you wish to return, and the reason for your request. Do not send an item back before your return is approved. Once approved, we will send the applicable return instructions and return address by email. Items sent without prior authorization may not be accepted.

Return shipping costs
We cover the return shipping cost for all approved returns. You will not be charged for sending an approved return back to us. Details on how to send your return are included in the return instructions we email to you.

Damaged, defective, or incorrect items
Please inspect your order promptly after delivery. If an item is damaged, defective, or incorrect, contact hello@langfordlondon.online as soon as possible with your order number and photos where available so we can assess the issue and provide a resolution.

Exchanges
We do not offer direct exchanges. To obtain a different item, request a return for the original item and place a new order after the return is accepted.

Non-returnable items
Gift cards and personalised or custom-made items are not eligible for return, unless they are faulty or a return is required by applicable law. Sale items can be returned under the same conditions as full-price items.

Right to cancel (UK customers)
If you are a consumer in the United Kingdom, you have the right to cancel your order within 14 days from the day you receive your goods, without giving any reason. To exercise this right, email hello@langfordlondon.online with your order number before the 14-day period ends. You must then send the goods back within 14 days of telling us that you wish to cancel, following the return instructions we provide. We will refund the price of the goods and the standard delivery charge you paid within 14 days of receiving the goods back (or evidence that you have sent them), using the original payment method. This does not affect your statutory rights if goods are faulty or not as described.

Refunds
After we receive and inspect an approved return, we will notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may require additional time to post the refund. If more than 15 business days have passed since approval, contact hello@langfordlondon.online.

Statutory rights
Nothing in this policy limits any mandatory consumer rights that apply in your country or region.